******MOVING FORWARD, TOGETHER*****
[updated May 8, 2020]
Dear Patients and Friends,
We hope this message finds you and your loved ones in good health. Our world has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed one thing that has remained the same is Boston Dental’s commitment to your safety. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to take this time to tell you about the procedures we use and the additional safety measures we will be implementing during this difficult time.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Center for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agency’s recommendations. In light of COVID-19 we have also implemented some changes at our office that you will notice at your next appointment. All of these changes have been made to help protect our patients and staff. For example:
– Our office will communicate with you beforehand to ask some screening questions. You’ll also be asked those same questions when you arrive at the office for your appointment.
– We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places around the office for you to use as needed.
– You may see that our waiting room will no longer offer magazines, as they are difficult to adequately clean and disinfect.
– Appointments will be managed to allow for social distancing between patients. That might mean that your options are more limited when scheduling.
– We will allow time between each appointment to reduce wait times for you, allow for extremely thorough sanitizing of each operatory, as well as reduce the number of patients in the reception area at any time.
– We have installed a hospital-grade HEPA air filtration system.
– You may see our new UV disinfection robot which can autonomously use UV light to disinfect our rooms.
For more information about Boston Dental’s response to COVID-19, please follow this link. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (617)338-5000 or visit our website.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Dr. Malecki and Team
[updated April 08, 2020)
VALUED PATIENTS AND FRIENDS OF BOSTON DENTAL:
The health and well-being of our staff, patients, their families, and the surrounding communities we serve, is of the utmost importance to us here at Boston Dental. We know these are very unsettling times and we hope that you and your families continue to remain safe and healthy. The COVID-19 virus is not just taking a physical toll, but events surrounding this pandemic can have an emotional toll, leading to anxiety and distress. We are currently looking for ways to meet the dental health needs of our patients, while keeping everyone safe and reducing the spread of COVID-19. We will continue to monitor the situation, and follow local, state and federal guidelines.
After spending countless hours staying up to date with infection control standards surrounding the COVID-19 virus ,we are proud to say that in the coming weeks, our office air environment will be brought up to the highest air sterilization standards, which are followed in hospitals operating rooms. As always ,we will continue to uphold our reputation for utilizing the latest technology and providing highest standard of care possible to our patients.
We continue to assist with your dental emergencies on a timely manner. This has been and remains our number one duty as treating dentists servicing the greater Boston area, with over 11 thousand patients that seek our care. Below are ways you can reach us, and you can expect a reply in a rapid manner. For scheduling an emergency, please email email@example.com or firstname.lastname@example.org. For dental questions, please email Dr. Malecki at email@example.com. We want to encourage our patients to utilize a breakthrough virtual consult communication that you can find at the following link.
The virtual consult communication was initiated and used by patients since September 2019, and was intended for cosmetic consults, but can also be utilized for dental emergencies.
Always here for you,
Maged el-Malecki, DMD.
Chief Dentist, and Dental Director
******A MESSAGE FROM OUR CHIEF DENTIST AND OWNER*****
[updated March 15, 2020]
As we wrap up a tumultuous week surrounding COVID-19 and unprecedented actions taken by governments, public and private institutions, and businesses around the world, I want to assure you that the well-being of our patients, employees, and the public we serve is our top priority.
As a leading dental practice serving the public in the heart of our city, stringent health and safety procedures are ingrained in our daily operations, and patients treatment visits at both offices. We are taking extra precautions, but are confident in the safety of our office environment.
While the COVID-19 situation continues to change rapidly, even daily, as do guidelines and restrictions from federal, state, and local governments and public health agencies, we elect to defer any non-emergency treatment untill later time. Our three offices in Boston and Dubai, and our doctors remain on call should a dental emergency arise, and our offices that had followed the most detailed infection control procedure could be opened on demand to treat your dental emergency.
Finally, I want to remind all of you that we pull together in a crisis. While this situation is unprecedented, humanity has weathered economic crises, natural disasters, and global health epidemics before. Please take care of yourselves, and your families. We will get through this together.
I appreciate your suggestions and questions as we all work to manage this situation together. To contact us please email me directly at: firstname.lastname@example.org
Faithfully yours. Maged el-Malecki, DMD.